Hebeloft Guarantee

 Frequently Asked Questions:


Q: What are the other ecommerce platforms that your stores can be found at?
A: Lazada, Shopee, Qoo10, Redmart, NTUC, Fairprice Online and Ezbuy.

Q: How do I request for a refund from Hebeloft?
A: Customers can visit our showroom at 61 Ubi Rd 1, #01-30, Singapore 408727, WhatsApp us at +65 9008 1798, or email customerservice@hebeloft.com within 7 days of purchase. Please highlight the lower price you want us to match and provide a screenshot of (1) the receipt from your purchase at hebeloft.com, and (2) the price tag, advertisement or catalogue on the Hebeloft/Kloft store in question on the day that you notice the discrepancy in price, to facilitate the price match.

Q: How long do I have to wait to get a refund?
A: If you visit our showroom, we will be able to process the claim in the same visit, provided proof is provided as mentioned above and all requirements are met. Requests through email or our Business WhatsApp typically take three working days to process.

Q: Do you price match "free gift with purchase" offers?
A: No, we do not.

Q: How will the difference in price be refunded to me?
A: The difference will be refunded in the form of a voucher for our e-store, which will be sent via email. Alternatively, we are able to refund the difference in cash, if you make the claim by visiting our showroom in person. You are only allowed to claim one price match per item.

The latest Hebeloft Price Promise takes effect from 1 May 2021.
 

Hebeloft reserves the right to reject any exchange or return that does not fulfill any of the above policies, and will not bear any charges incurred by customers during the process of return, exchange or refund of merchandise.

Hebeloft reserves the right to amend any terms and conditions without prior notice.

Hebeloft Promises

Lowest Price Guarantee

 Hebeloft ensures that the prices on hebeloft.com (our official e-store) are lower than or at least the same as any Hebeloft/Kloft store on other ecommerce platforms, subject to prevailing terms and conditions.

On the occasion where you find a lower price at our stores on other ecommerce platforms after having purchased the item from hebeloft.com, and this difference in price is not due to an ongoing platform-specific promotion, (e.g. 11.11, Flash Sales, One Day Specials), you will be refunded the difference if you bring it up to us within 7 days.

100% Authentication

Hebeloft is an authorized and official distributor of many Korean Indie brands as listed on our website. We are also the sole distributor of the following brands: Skylake, Soosul, Pretty Skin, Bergamo and Derma Science. 

Our products are 100% authentic with certification from our manufacturers so that you can use our products with a peace of mind. We are transparent with the ingredients that goes into the product which is listed on the packaging of all our products.

Fast Delivery

Our warehouse is located in Singapore, and any orders placed before 11am on Monday to Friday will be processed on the same day. Any other orders will be processed the next working day. We work with reliable courier services and have delivery handling promises.

Return / Exchange

We offer 30 days free and easy returns for exchange or damaged products.
(refer to frequently asked questions for how to do returns)