30 days refund
Any product returned within 30 days from date product was received would be guaranteed a full amount refund in the form of Hebeloft Gift Vouchers. There will be no questions asked for any return of products in its original condition within 30 days of delivery, just send a mail to firstname.lastname@example.org for an approval of refund, and we will send you a gift voucher of the full amount of the returned item.
Hebeloft is an authorized and official distributor of many Korean Indie brands as listed on our website. We are also the sole distributor of the following brands: Skylake, Soosul, Pretty Skin, Bergamo and Derma Science.
Our products are 100% authentic with certification from our manufacturers so that you can use our products with a peace of mind. We are transparent with the ingredients that goes into the product which is listed on the packaging of all our products.
Our warehouse is located in Singapore, and any orders placed before 11am on Monday to Friday will be processed on the same day. Any other orders will be processed the next working day. We work with reliable courier services and have delivery handling promises.
We are available offline too, and work with credible offline retail stores to provide you the opportunity to try out our product testers and customer services. Check out our offline stores, OG Albert, OG Orchard, OG Chinatown, BHG Bishan, BHG Jurong Point, Oxley Bizhub Showroom and our designated shelves at the following NTUC, Bukit Timah, Marine Parade, Joo Chiat, Jurong Point, Serangoon Nex and North Point City.