Returns, Refunds & Exchange

If you are not happy with your purchase, email us at customerservice@hebeloft.com or call us at +65 6702 6972 within 30 days of your delivery date and we’ll resolve the matter together.

Returns (if applicable)
We accept any returns in the original condition and packaging within 30 days of purchase. The order confirmation slip or store receipt must be presented for any returns, exchange or refunds. Returns or refunds will be given to customers in the form of Hebeloft Gift Vouchers. There will be strictly no cash refunds. Customers are also required to return any free gift(s) and samples received from the purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, we will send you a Hebeloft Gift Vouchers which you can use for you next purchase in our showroom (61 Ubi Rd 1, #01-30, Singapore 408727) or mail orders.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at enquiry@hebeloft.com and send your item to: 61 Ubi Rd 1, #01-30, Singapore 408727.

Shipping for Returns
To return your product, you should mail your product to 61 Ubi Rd 1, #01-30, Singapore 408727.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Hebeloft reserves the right to reject any exchange or return that does not fulfill any of the above policy and will not bear any charges incurred by customers during the process of return, exchange or refund of merchandise.