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Hebeloft Rewards FAQ

Q: What is Hebeloft Rewards?

A: Hebeloft Rewards is our online loyalty programme. You can earn 1 Point(MEMBER & ELITE) or 1.5 Point(VIP) for every $1 purchase with Hebeloft, online or offline. You can use the Points to redeem discounts for your next online purchase.

 

Q: Who is eligible to join Hebeloft Rewards?

A: Membership is limited to individuals only, and is limited to one account per individual. You must be 13 years or older and must have a valid email address to register the programme. Individuals of any country of residence are welcomed. By signing up for the Hebeloft Rewards program, you agree to be bound by these Terms and Conditions.

 

Q: What is the cost of joining Hebeloft Rewards?

A: It is free of charge. No purchase is needed to become a member of Hebeloft Rewards.

 

Q: How to sign up for Hebeloft Rewards?

A: To sign up from https://hebeloft.com/account/register or the gift box icon on the bottom left corner at hebeloft.com.  You can immediately earn rewards points for both online or offline purchase after the sign-up.  

 

Q: What are Hebeloft Rewards Membership Tiers?

A: Tiers ranked as MEMEBER < ELITE < VIP. With higher the rankings, more attractive the exclusive rewards will be available for your shopping journey.

 

Q: How to be a Hebeloft INSIDER / ELITE / VIP?

A: Any sign-up will automatically to be a Hebeloft MEMBER. With any purchase with Hebeloft online or offline, you will fall in the Hebeloft ELITE tier. If an account annual spends more than SGD500, it will automatically upgrade to a Hebeloft VIP.

 

Q: How to earn Hebeloft Rewards points?

A: Earn 1 point(MEMBER & ELITE) or 1.5 point (VIP) for every dollar you shop with Hebeloft, online or offline. Plus many ways to earn points. Check out on the Rewards page.

For your online purchase, the rewards points will be credited to your account automatically when you complete the purchase online.

For your offline purchase, bring the receipts to Hebeloft counter at OG Chinatown or Albert, our beauty consultant will help to credit the points to you. 

 

Q: How to redeem the points I earned?

A: Login to your Rewards account and follow the instruction from there.

 

Q: How can I view my Hebeloft Rewards account?

A: To view your Hebeloft Rewards account, simply click the Widget (butterfly icon) located at the bottom right of the website to get directed to the membership page.

Q: Do my Hebeloft Rewards points expire?

A: Your points will expire 2 years from the date they are earned. However, your membership with Hebeloft will not be expired. 

 

Q: Can the discount coupons be used again?

A: No, all the discount coupon codes can be used only once.

 

Q: Can I redeem my points for other things?

A: Yes, just refer to your Rewards on membership page for your entitlement.